Cancellation policy
Modugreen Purchase Options Cancellation Policy
Last Updated: May 2026
This website is operated by Modugreen, LLC., a Michigan limited liability company doing business as:
• Modugreen Baby
• Modugreen Kids
• Modugreen Home
• Modugreen Outdoors
Throughout the site, the terms “we”, “us”, “our”, or “Modugreen” refer to Modugreen, LLC. and its brands.
Each Modugreen brand website is owned and operated by Modugreen, LLC. This policy applies to all Modugreen websites and domains including but not limited to:
modugreenbaby.com
modugreenkids.com
modugreenhome.com
modugreenoutdoors.com
modugreen.com
Our Commitment
At Modugreen, we want every purchase to feel clear, secure, and easy to understand.
Some items in our store may be offered through special purchase options, including subscriptions, pre-orders, or try before you buy programs. This policy explains how these purchase options work and how you may change or cancel them when eligible.
Our goal is to provide transparency, flexibility, and a straightforward customer experience.
Policy Overview
This Purchase Options Cancellation Policy applies to eligible products purchased as:
• Subscriptions
• Pre-orders
• Try before you buy purchases
Each purchase option may have different payment timing, fulfillment timing, and cancellation rules.
Product availability, purchase options, billing terms, and cancellation eligibility may vary by item. Any product-specific terms shown at checkout or in your order confirmation will also apply.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and delivery frequency selected at checkout.
Your payment details will be stored securely, and you will be charged for each scheduled delivery unless you choose to pay in advance.
Some subscriptions may automatically renew at the end of their subscription term. If you do not want your subscription to renew, you may cancel it before the next renewal or scheduled charge.
You may cancel or change your subscription at any time before the next order is processed.
Subscription changes may include:
• Updating delivery frequency
• Changing shipping information
• Updating payment information
• Skipping an upcoming delivery
• Canceling the subscription
Your order confirmation emails may include links to your order or subscription management page. You may manage your subscription through those links when available.
You may also contact our support team for assistance.
Once a subscription order has shipped, that order falls under our standard returns and exchanges policy.
Pre-orders
When you purchase a pre-order, you are purchasing an item that is not currently in stock or is expected to become available at a future date.
Depending on the item, we may:
• Collect no payment at checkout
• Collect a partial deposit at checkout
• Store your payment method securely
• Charge the full or remaining balance at a later date before fulfillment
Pre-order timelines are estimates and may change due to manufacturer availability, shipping delays, freight scheduling, or other supply chain factors.
You may cancel a pre-order that has not yet been fulfilled.
If a partial payment or deposit was collected and the pre-order is canceled before fulfillment, any eligible refundable amount will be returned to the original payment method.
Once a pre-order has been fulfilled or shipped, it can no longer be canceled. At that point, the order falls under our standard returns and exchanges policy.
Try Before You Buy
When you purchase a try before you buy item, we may authorize your payment method before fulfilling the order.
You will have a set trial period to decide whether you want to keep the item. The length of the trial period, return requirements, and payment timing will be shown at checkout or provided with the offer details.
If you decide to keep the item, your payment method will be charged for the full purchase amount at the end of the trial period.
If you do not return the item within the required trial period, your payment method will be charged for the full purchase amount.
Returned try before you buy items must be:
• New and unused
• In original packaging
• Complete with all accessories, parts, and instructions
• Free from damage, wear, or assembly marks
Items that show signs of use, damage, missing parts, or incomplete packaging may not be eligible for return under the try before you buy program.
Order Cancellations
Eligible subscription orders, pre-orders, and try before you buy purchases may be canceled before fulfillment or shipment, depending on the purchase option and order status.
Orders may be canceled for a full refund any time before the order ships, unless otherwise stated in the product-specific terms.
Once an order has shipped, the order falls under our standard returns and exchanges policy.
To request cancellation, contact:
1-888-873-5190
or
support@modugreenbaby.com
Refund Processing
Refunds for approved cancellations are issued to the original payment method used at checkout.
Refund timing may vary depending on the purchase option, payment provider, and whether a partial deposit or full payment was collected.
Approved refunds are generally processed within 7 business days after cancellation approval or after any required returned item has been received and inspected.
Processing times may vary slightly depending on your payment provider.
Returns and Exchanges
If an order has already shipped or been fulfilled, it may no longer be eligible for cancellation.
In that case, the order will be handled under our standard Returns & Exchanges Policy.
Returned items must meet all eligibility requirements listed in that policy, including condition, packaging, reporting windows, and return authorization requirements.
Important Product Safety Notice
Many products sold through Modugreen brands are intended for infants, children, families, or household use.
Customers should always follow all manufacturer safety instructions, assembly instructions, warnings, and product guidelines included with each item.
Products that have been assembled, used, damaged, or altered may not be eligible for cancellation, return, or refund.
Final Reassurance
We understand that purchasing nursery furniture, children’s products, home essentials, and outdoor items is an important decision.
Our purchase options policy is designed to provide clarity and flexibility while helping ensure that each customer understands how subscriptions, pre-orders, and try before you buy purchases are handled.
Contact Information
If you have questions about subscriptions, pre-orders, try before you buy purchases, cancellations, or product safety, please contact us:
Modugreen Baby Customer Support
Phone: 1-888-873-5190
Email: support@modugreenbaby.com
Modugreen Customer Support
Phone: 1-888-546-1190
Email: support@modugreen.com
Address: 15324 Mack Avenue, Grosse Pointe Park, MI 48230
