Refund policy
Modugreen Returns & Exchanges Policy
Last Updated: April 2026
This website is operated by Modugreen, LLC., a Michigan limited liability company doing business as:
• Modugreen Baby
• Modugreen Kids
• Modugreen Home
• Modugreen Outdoors
Throughout the site, the terms “we”, “us”, “our”, or “Modugreen” refer to Modugreen, LLC. and its brands.
Each Modugreen brand website is owned and operated by Modugreen, LLC. This policy applies to all Modugreen websites and domains including but not limited to:
- modugreenbaby.com
- modugreenkids.com
- modugreenhome.com
- modugreenoutdoors.com
- modugreen.com
Our Commitment
At Modugreen, we want you to feel confident in every purchase. We carefully curate products built for durability, safety, and long-term use. If something isn’t right, we’re here to help make the return or exchange process straightforward and fair.
Our goal is to resolve concerns quickly and professionally while ensuring returned products remain suitable for future customers.
Policy Overview
We accept returns and exchanges on eligible items within 30 days of delivery.
Returned products must be:
• New and unused
• In original packaging
• Complete with all accessories, parts, and instructions
• Free from damage, wear, or assembly marks
Items that show signs of use, assembly damage, or missing components may not be eligible for return.
Approved returns are not subject to restocking fees.
Return Window
Returns and exchanges must be requested within 30 days of delivery.
Damage or defects must be reported within:
• 48 hours of delivery for freight shipments
• 14 days of delivery for small parcel shipments (UPS, FedEx, USPS)
Prompt reporting allows us to resolve issues quickly and coordinate replacements when necessary.
Return Shipping Responsibility
Customer-Initiated Returns
If you decide to return an item for personal reasons such as preference, fit, or change of mind:
• Return shipping costs are the responsibility of the customer
• We provide prepaid return labels
• Return shipping costs will be deducted from the refund amount
Defective Items or Order Errors
If a return is required due to:
• A defective item
• Shipping damage
• Incorrect product sent
Modugreen covers all return shipping costs.
Original Shipping Charges
Original outbound shipping charges are refunded only when the return is due to our error or a defective product.
For customer-initiated returns, outbound shipping charges may not be refundable.
How to Start a Return or Exchange
To begin a return or exchange, contact our support team:
Phone: 1-888-873-5190
Email: support@modugreenbaby.com
Please include:
- Order number
- Item you wish to return or exchange
- Reason for return
- Photos if the item is damaged or incorrect
Our team will provide Return Authorization instructions and shipping details.
Items should not be returned without prior authorization.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible within the reporting windows listed above.
Depending on the situation, we may arrange:
• Replacement
• Repair
• Refund
When the issue is confirmed, Modugreen covers all shipping costs.
Please retain the original packaging until the issue is resolved, as shipping carriers may require inspection.
Exchanges
If you wish to exchange an item, please contact our support team.
For exchanges:
• Customers are responsible for return shipping costs
• Customers are responsible for shipping costs for the replacement item
Exchanges are processed after the returned item has been received and inspected.
Order Cancellations
Orders may be canceled for a full refund any time before the order ships.
Once an order has shipped, the order falls under the standard return policy.
To request cancellation, contact:
1-888-873-5190
or
support@modugreenbaby.com
Refund Processing
Refunds are issued within 7 business days after returned items are received and inspected.
Refunds are credited to the original payment method used at checkout.
Processing times may vary slightly depending on your payment provider.
Our Error vs Customer-Initiated Returns
If a return is necessary due to our errors including incorrect or defective items — we will:
• Cover all return shipping costs
• Refund the full purchase amount
• Provide replacement options when available
For customer-initiated returns, customers are responsible for return shipping costs.
Important Product Safety Notice
Many products sold through Modugreen brands are intended for infants, children, or household use. Customers should always follow all manufacturer safety instructions and guidelines included with each product.
Final Reassurance
We understand that purchasing nursery furniture and essential baby products is an important decision.
Our return and exchange policy is designed to provide clarity, fairness, and peace of mind.
Contact Information
If you have questions about product safety or compliance, please contact us:
Modugreen Baby Customer Support
Phone: 1-888-873-5190
Email: support@modugreenbaby.com
Modugreen Customer Support
Phone: 1-888-546-1190
Email: support@modugreen.com
Address: 15324 Mack Avenue, Grosse Pointe Park, MI 48230
